Personlity Development

Fundamental Techniques in Handling People
-> Don't criticize, condemn or complain.
-> Give honest and sincere appreciation.
-> Arouse in the other person an eager want.

Six ways to make people like you
-> Become genuinely interested in other people.
-> Smile.
-> Remember that a person's name is to that person the sweetest and most important sound in any language.
-> Be a good listener. Encourage others to talk about themselves.
-> Talk in terms of the other person's interests.
-> Make the other person feel important - and do it sincerely.

Win people to your way of thinking
-> The only way to get the best of an argument is to avoid it.
-> Show respect for the other person's opinions. Never say, "You're wrong."
-> If you are wrong, admit it quickly and emphatically.
-> Begin in a friendly way.
-> Get the other person saying "yes, yes" immediately.
-> Let the other person do a great deal of the talking.
-> Let the other person feel that the idea is his or hers.
-> Try honestly to see things from the other person's point of view.
-> Be sympathetic with the other person's ideas and desires.
-> Appeal to the nobler motives.
-> Dramatize your ideas.
-> Throw down a challenge.

Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
-> Begin with praise and honest appreciation.
-> Call attention to people's mistakes indirectly.
-> Talk about your own mistakes before criticizing the other person.
-> Ask questions instead of giving direct orders.
-> Let the other person save face.
-> Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
-> Give the other person a fine reputation to live up to.
-> Use encouragement. Make the fault seem easy to correct.
-> Make the other person happy about doing the thing you suggest.